Should
a Pro Controller or sub component become inoperative within warranty,
before a Service Warranty Claim is accepted by Fleetwood, the manufacturer,
HDC, requires specific procedures be followed to prevent rejected
claims.
There are two ways to acquire the needed documents starting the
process; On Line at www.poplocks.com/fleetwood03.html or by calling
HDC Inc. for Technical Support at 530.346-7692 from 8am-3pm Pacific
Time.
On Line Support through HDC
1.- From our website www.poplocks.com/fleetwood03.html
go to “Service and Warranty Claims Procedure”. Follow
the required steps in the “Troubleshooting Guide” which
will give you the information needed to resolve most issues. If
these steps do not solve the problem, proceed to 2.
2- Proceed to “Trouble Ticket” which will also be found
at this location and must be completed with the information such
as the company name, contact information, technician information,
vehicle identification number, etc. All appropriate boxes must be
completed and a description of the problem. The Trouble Ticket must
then be returned to HDC Inc. on-line or by fax to (512) 301-0320.
3- HDC Inc. will contact the Repair Technician with a Trouble Ticket
Number via the same manner.
4- The Repair Facility may then proceed to contact Fleetwood Motorhomes
for a RMA No. (Return Materials Authorization No.). Fleetwood will
only accept product returns that have a valid Trouble Ticket Number.
The Trouble Ticket Number must be clearly attached to each component
being returned and again clearly placed on the outside of the box
being returned to Fleetwood Motorhomes.
5- Service Reimbursement and/or part replacement will be provided
by the OEM Fleetwood Motorhomes.
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Phone Technical Support through HDC
1- Call HDC Inc. Technical Support at (512) 301-0303
from 8am-3pm Pacific Time. It will be necessary for the Repair Technician
to have at their location a complete Fleetwood V203 Manual and basic
Troubleshooting Guide which can be acquired from our website at
www.poplocks.com/fleetwood03.html or faxed to them by HDC Inc. The
Troubleshooting Guide will give you the information needed to resolve
most issues. If these steps do not solve the problem, proceed to
2.
2- Call HDC Inc. Technical Support and a “Trouble Ticket”
will be faxed to you for completion. Information such as the company
name, contact information, technician information, vehicle identification
number, etc. is required to complete a “Trouble Ticket”.
All appropriate boxes must be completed and a description of the
problem. The Trouble Ticket must then be returned to HDC Inc. on-line
or by fax to (512) 301-0320
3- HDC Inc. will contact the Repair Technician with a Trouble Ticket
Number via the same manner.
4- The Repair Facility may then proceed to contact Fleetwood Motorhomes
for a RMA No. (Return Materials Authorization No.). Fleetwood will
only accept product returns that have a valid Trouble Ticket Number.
The Trouble Ticket Number must be clearly attached to each component
being returned and again clearly placed on the outside of the box
being returned to Fleetwood Motorhomes.
5- Service Reimbursement and/or part replacement will be provided
by the OEM Fleetwood Motorhomes.
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